Kaizo turns 100% QA coverage into personalized, automated coaching workflows and performance analyses that save managers hours of prep. Give your teams a fair, data-driven path to excellence.
Kaizo’s AI Coaching pulls 100% of an agent’s ratings to generate ready-made feedback instantly. Managers no longer spend their time hunting for examples, they simply approve the advice and add any personal touches before sharing with agents.
With Kaizo’s AI-assisted coaching, feedback is data driven, with no human bias, based on 100% of tickets rather than a random 3%. Coaching cards directly link to the relevant conversations and agents can comment back to clarify points. This is your chance to reduce micromanagement without taking your hands off the reins.
Centralize coaching history, QA scores, one-to-one meeting notes, and tasks in one place. Set goals based on an agent’s actual QA performance curve and trajectory, ensuring everyone has a realistic path to success. Support multilingual teams with coaching cards in all commonly used languages.
Kaizo’s AI summary show key metrics – sentiment, empathy, response time, CSAT, and reopens – right next to QA ratings. Everything you need in one view.
Metrics below team average are flagged in red. Filter by negative CSAT, high reopens, or low sentiment to find what needs attention. Less hunting, more fixing.
reduction in coaching prep time
– EverHelp
Turn hours of manual feedback writing into seconds of reviewing AI-generated, personalized coaching recommendations.
Not using either? We’ll let you know as soon as we can support your help desk solution.
