The customer support blog

Ideas, tips and case studies for Master Ninjas in customer support

Ticketless Accepted into STATION F

Nov 1 2 mins
We are excited to announce that Ticketless has been accepted into the Zendesk for Startups incubation program. Together with two other young startups, Greenfly.ai and True AI, we have been selected to join STATION F, the world’s biggest startup campus in Paris as of November 2019.

Customer Service: Outsourcing vs In house

Nov 25 5 mins
It’s the David & Goliath battle of the customer service world: in house vs outsourcing. Whilst there are many in support of outsourcing and just as many for an in house approach, the question still remains: Which is the right way to go?

10 Customer Service Blogs You Need To Be Reading

Oct 7
Blogs are the perfect way to sharpen your mind and keep up to date with trends, theory, and practice in the customer service industry. They will answer your ‘what if’s’ and ‘how come’s’ or questions you may be too embarrassed to ask your team.