Which plan is right for me?
30-day free trial
Growth
$32 per user/month
- Up to 25 seats
- Most features
- Native integration
- AI summaries and on-demand transcription
- Automated QA criteria
Professional
Price on request
- Unlimited seats
- All features
- AI Autopilot
- Native integration
- Dedicated Customer Success
Enterprise
Price on request
- Everything in Professional
- Product roadmap influence
- Direct access to Tech team
- Live training with CS team
- Custom contract
Growth
Professional
Enterprise
Quality Assurance
Highly customizable QA scorecards
Advanced ticket selection funnel
QA CSV data export
QA Insights with root cause & trend analysis
QA rating in Zendesk quick access toolbar
Unlimited QA scorecards
Samurai (beta)
Highly customizable QA scorecards
Empathy-based Missions
Empathy & sentiment ticket filtering
Conversation summary
AI Missions for automated goal setting
Performance Insights
Team & individual performance reports
Metric drill-ins
Performance visibility for agents
Performance CSV data export
Customizable performance scorecards
Performance Coaching
Team & individual performance reports
1:1 meetings scheduling
Missions for goal tracking
Missions tracking in Zendesk toolbar
General
Team & individual performance reports
Zendesk notifications
Support for light agents in Zendesk
Dedicated Customer Success
Custom user roles
Custom contracts
Live training with Customer Success
Security reviews
Product roadmap influence
Direct access to Technical team
